Mediation is a voluntary and confidential process in which a neutral third party, known as a mediator, helps two or more parties in a dispute or conflict to communicate, understand each other's perspectives, and work towards a mutually acceptable resolution. The mediator facilitates discussions and negotiations between the parties, assisting them in identifying their interests, exploring potential solutions, and reaching a satisfactory agreement.

The mediator does not make decisions or impose solutions but instead acts as a facilitator, guiding the parties through the process and helping them find common ground. Mediation is often used as an alternative to litigation or other adversarial methods of dispute resolution.

The goal of mediation is to empower the parties involved to have control over the outcome of their dispute, promoting collaboration and cooperation rather than an adversarial approach. It encourages open communication, active listening, and creative problem-solving. Mediation can be applied to various types of conflicts, including family disputes, workplace conflicts, community disagreements, business disputes, and legal cases.

Benefits of mediation include its flexibility, cost-effectiveness compared to litigation, and the potential for preserving or improving relationships between the parties. It allows for a more informal and less confrontational setting, enabling the parties to express their concerns and find solutions that are mutually satisfactory. Additionally, mediation often results in faster resolution and can provide a more personalized and tailored outcome to meet the parties' specific needs.